About Us

Here at Patchway Dental Practice we have been looking after families for over 40 years. We pride ourselves on provision of quality general and specialist dental care under one roof.

We offer various means to look after your oral health, including our in-house Patchway Dental Plan. We are able to provide private dentistry at the practice along with offering referrals to our sister practice Specialist Dental & Implant Centre should you require any specialist treatment. We currently also serve a limited number of patients with our NHS dental contract.

Our team of dentists, nurses, receptionists and hygienists are friendly, knowledgeable and approachable. We are committed to understanding your individual needs, tailoring treatment plans and approach to good oral health to you. We will fully discuss any treatment needs you may require, giving you a full breakdown of your investment and tailoring any finance requirements to spread the cost.

As a practice we are committed to reducing our carbon footprint where possible. As a first-time visitor to the practice you will be required to fill out a short medical history form using an electronic touch pad. Should you require any help with this, please do ask our reception team. Our medical history is a chance for us to get to know you, please let us know anything that may affect your treatment at the practice.

New patients


We welcome new private and plan patients. If you would like to find out more please don’t hesitate to get in touch with our reception team now.

First Visit

Prior to your first appointment you will be asked to fill out a medical history form. This helps ensure that before your dentist examines your mouth, he or she is aware of any important medical factors that could affect your treatment. Your dentist will discuss any important factors raised at your first visit.

Your first appointment is a two-way process where your dentist will discuss your concerns about your mouth. He or she will carry out an extensive examination and appropriate x-rays may be taken. This ensures that the team has enough information to be able to produce a treatment plan with estimated costs.

Dental Emergency?

Accidents can happen. If you have a dental emergency, it is best to get in touch as soon as possible. The sooner we know about your emergency, the sooner we can fix it. We strongly suggest that you check our guidance on what to do if you have a dental emergency.


Take advice from your dentist or doctor regarding the use of suitable analgesia. Toothache often means that there is an issue and we should see if there is a cause. If you have a constant pain, this indicates there is something wrong that requires attention.

Lost a crown?

Please keep the crown safe, so it can be re-cemented for you. If the underlying tooth is painful avoid eating near it and drink tepid drinks only.

Knocked out tooth?

If you can, place the tooth back into the socket and splint in place with silver paper. If this is not possible, DO NOT place the tooth in water. DO place it in some cold milk or on one side of your mouth between your teeth and cheeks until you can be seen either by us or a local hospital emergency dental department. Try not to handle the tooth root too much.

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We have a friendly and talented team at Patchway Dental Practice. For over forty years, our team have been treating patients from our community. Your oral health and smile are important to our team and they do all they can to make sure you receive the best possible service.

Dr Chris Conlon

General Dentist

GDC No. 70535

Dr Aliya Alidina

General Dentist

GDC No. 265027

Dr Helen Cutts

General Dentist

GDC No. 244776

Dr Michael Boyden

General Dentist

GDC No. 264802

Dr Samir Gautama


Emma Oldfield


GDC No. 135871

Ella Bilbe

Florence Lowther

Beth Kislingbury

Practice Manager

Routine Dentistry

Specialist Dentistry

For more information on Specialist Dentistry and what we can offer you Click here


Dentures are an effective means of replacing lost or damaged teeth, and have been used in dentistry for a number of years. They are a set of false teeth which look natural, fit comfortably and function well.

Why Would I Need Dentures?

Teeth can become lost for various reasons, including injury, decay and poor oral hygiene, and it is in such cases that dentures are an effective solution for missing teeth. This is highly beneficial to dental and general health, as gaps between the teeth can contribute to an increased risk of oral health diseases and impact on facial aesthetics. Missing teeth can also make it more difficult to eat properly and speech may be impaired.

Types Of Dentures

There are different types of dentures available. Partial dentures are used to replace a small number of missing teeth, while complete dentures can replace full arches of missing teeth. It is also possible to choose immediate dentures, which is when dentures are placed immediately after the teeth have been extracted. Immediate dentures are advantageous because you will benefit from new teeth immediately and the function of the mouth restored.

The Denture Procedure

If you decide to go ahead with denture treatment we will outline what the procedure involves. Your dentures are custom-made, so they will fit the contours of your mouth perfectly. Initially, impressions of your teeth will be taken and used as a template for your dentures, which are then manufactured by highly trained dental technicians. When the dentures are ready and attached, we will take time to ensure you are happy with the look and fit of your new dentures. Regular check-ups are recommended to ensure the effectiveness of your dentures.

Taking Care Of Your Dentures

It is important to maintain your dentures through good oral health practise, in order to prevent dental health infection and illness. Information will be provided on how to care for your dentures, including details on cleaning and protecting your dentures. Maintenance is straightforward and mainly involves rinsing the dentures on a regular basis with soap and lukewarm water.

If you experience any discomfort with your dentures please do not hesitate to contact us. We hope you will be happy with your new smile.


Teeth Whitening

One of the most popular and effective cosmetic dental treatments, teeth whitening is able to produce amazing results in a short space of time and create beautiful, healthy looking smiles. We offer home whitening treatments.

Home Whitening

Home whitening treatment is effective and, although it can take longer than laser whitening for results to become apparent, you can receive treatment in the comfort of your own home. During treatment you will need to wear custom-made whitening trays, with most people wearing them during the night to ensure daily routine is not affected. In some cases, it is beneficial to combine home whitening with in-chair whitening to enhance the finished result.

Are There Any Side-Effects Or Risks?

Whitening treatment is generally safe and effective, as long as it is provided by trained professionals. However, a mild level of tooth sensitivity can be expected for a short time after treatment. If you normally suffer from sensitivity, please talk to us about the treatment before it is underway. Gum inflammation can also occur on occasion if the gel comes into contact with the gums, but this should only be mild and does not occur often.



White fillings are an aesthetically pleasing and effective means of restoring a tooth with signs of decay or wear. They are becoming an increasingly popular option, as they blend in with natural teeth and it is difficult to discern them from natural teeth. It is an attractive and safer alternative to metal alloy fillings. Fillings are used to prevent further damage when a cavity has formed in a tooth and can also fill small and medium-sized cavities.

Made from ceramic materials, such as porcelain and with tiny fragments of glass, white fillings are designed to match the natural colour of the tooth.

Why Would I Need A White Filling?

The majority of people will require a filling at least once in their lifetime. They are used to bolster and strengthen teeth which are decayed or damaged. A filling will help to prevent further damage and restore function to the tooth. The most common reason for needing a filling is decay, but tooth wear and injuries are other causes.

Tooth Wear

Teeth are durable and enamel is the strongest material in the body. However, over the course of time teeth can become worn, especially if you have poor oral hygiene and a diet high in sugary and acidic food. It is these foodstuffs that create bacteria and harmful plaque acids in the mouth, which then attack the protective enamel surface of the teeth. Bruxism (teeth grinding) is another cause of tooth wear and is becoming increasingly common due to stress and anxiety.

Wear of the tooth can contribute to an increased risk of fractures, chips and damage, which can affect the function of the tooth and the aesthetics of the smile. Wear also contributes to sensitivity, which causes pain when you eat or drink hot or cold items. In order to treat tooth wear, it is necessary to identify the cause and then take steps to protect the teeth. This includes the avoidance of sugary, acidic foods, maintaining a good oral hygiene routine, treatment of bruxism and the application of fillings and restorations.

What Does The Procedure Involve?

Initially, the tooth and cavity will be cleaned thoroughly and the filling material then inserted into the hole. Once the material has set it is shaped and trimmed to fit the cavity. The procedure is completely safe and should not be painful. Local anaesthetic will be used to ensure patient comfort.

What Are The Advantages Of White Fillings?

The major advantage of white fillings is that they produce attractive aesthetics and are unnoticeable when the mouth is open. White fillings are durable, strong and help to strengthen the tooth and prevent it from further damage and decay.

Caring For A White Filling

Care for white fillings is the same as what you provide for normal teeth. A good oral hygiene should be followed, including brushing teeth twice a day, rinsing with mouthwash and flossing. Dental check-ups are also vital, avoid eating sugar foodstuffs and refrain from smoking.



Crowns are dental restorations which are placed over existing teeth to strengthen and protect them from further damage. Sometimes known as caps because of how they sit on top of teeth, crowns can be made from a variety of materials, including precious metals, ceramic materials, porcelain and metal alloys fused with porcelain.

Why Would I Need A Crown?

If you have suffered damage or decay to a tooth you may need the assistance of a dental crown. Other reasons for needing a crown include:

  • Presence of a large cavity
  • Fractured tooth
  • Combine with dental implants
  • Following root canal treatment
  • Severe tooth wear

The Procedure

Initially, the tooth will be cleaned thoroughly and any decay or damaged tissue removed. The tooth is then prepared for the new crown, which is when an instrument known as a burr is used to reshape the tooth to allow a stable platform for the crown to sit on. Once the tooth is ready an impression will be taken and sent to the laboratory, in order to ensure the new restoration is custom-made and bespoke.

During fabrication of the new crown a temporary crown can be fitted. When the crown is ready and returned, it will be fitted into place using dental cement. The crown will be shaped and coloured to match the natural teeth.

How Long Do Crowns Last?

Crowns are strong and durable but they do not last forever. It is important to look after the crown and maintain a good oral hygiene routine. A good quality crown will last up to 15 years, but only if it is maintained properly.



Veneers are one of the most impressive cosmetic dental treatments, able to transform even the most unattractive set of teeth into a beautiful, flawless smile.

What Are Veneers?

Veneers are thin sheets of laminate which are applied to the surfaces of existing teeth. They are fixed into place in the same manner that false nails are applied to natural fingernails. Usually made from ceramic material, porcelain veneers are a popular option because they create healthy, radiant and natural smiles.

What Does The Procedure Involve?

The procedure involves two stages. Initially, the tooth will be prepared to make room for the new veneer. This involves the removal of tiny pieces of tooth tissue, which can be carried out under local anaesthetic. A mould will then be created and the veneers custom-made by highly trained dental technicians. Once the veneers have been returned they will be fixed into place using dental cement. Your dentist will then trim the veneers and ensure you are happy with your new smile.

Who Can Benefit From Veneers?

Veneers are an ideal treatment for many patients who want to improve their smile. They can be used to treat numerous problems, including:

  • Staining and discolouration
  • Chipped teeth
  • Gaps between the teeth
  • Damaged teeth

Veneers are not suitable for everyone but we can discuss other treatment options with you if this is the case.

How Long Do Veneers Last?

The length of time a veneer lasts is based on the materials used, oral hygiene practise and diet, with high quality veneers lasting between 5 and 10 years.


Fixed and Removable Bridges

Dental bridges are a form of restoration which can be used to replace missing teeth. The loss of teeth can cause a variety of problems, including impaired speech, difficulty chewing, an increased risk of oral health complications and it can also affect the aesthetics of the smile. It is always best to fill tooth gaps to ward off such problems.

Types Of Dental Bridges

There are different types of dental bridges, which include:

  • Traditional fixed bridge
  • Maryland bridge
  • Cantilever bridge

A traditional fixed bridge is comprised of a false tooth (known as a pontic) which is fused to two crowns. Traditional fixed bridges are anchored by the neighbouring teeth and can also be supported by dental implants.

A Maryland bridge is often used to replace a missing front tooth and is anchored to the teeth on either side of the gap using metal bands. This type of bridge is used when the neighbouring teeth are strong and healthy.

A cantilever bridge is used when there are healthy teeth on one side of the gap. The bridge is anchored by one or two healthy teeth on one side of the missing tooth.

Bridges can be made from ceramic materials and precious metals. Most people choose ceramic bridges because they are more aesthetically pleasing.

The Procedure

The procedure to fit a dental bridge is relatively straightforward. The bridge will be custom-made for the individual based on impressions taken of the teeth. Before the bridge is fitted, the teeth are trimmed and prepared. Once the bridge has been fabricated at the laboratory and returned, it will then be fixed into place using dental cement. We always ensure your happiness with the fit and look of the bridge before we fix it into place.

How Long Do Dental Bridges Last?

Dental bridges should last up to 15 years if they are well looked-after. You will need to maintain a good oral hygiene routine and keep the bridge as clean as possible to reduce the risk of infection and decay.


IV Sedation

Dental phobia and feelings of anxiety are common among patients and we understand that having dental treatment can be a daunting prospect for many. We offer sedation options to help you feel calm and relaxed before and during treatment. The application of IV (intravenous) sedation is done via an injection in the arm using a fine needle. This, coupled with friendly and courteous customer service, make daunting treatment more easily achievable.

Will I Be Asleep During The Procedure?

The aim of IV sedation is to make patients feel relaxed and calm. Sedation does not make you fall asleep, but you will be in a completely relaxed state, feel drowsy and sleepy.

What Are The Advantages Of Iv Sedation?

IV sedation works quickly and is a safe procedure when carried out by a trained professional. The state of calm and relaxation created by sedative medication make it useful for nervous patients and those undergoing complex procedures. This is also an advantageous option for patients with a sensitive gag reflex.

Are There Any Disadvantages?

IV sedation is not ideal for patients who have a phobia of needles, but we can provide support and will do all we can to make every dental visit as stress-free as possible.

Preparing For Sedation

There are a few simple steps you should follow if having treatment under sedation. You will need to avoid eating a couple of hours before the procedure, but you do not need to starve and it is a good idea to have a light meal around 3 hours before the procedure. It is also important to tell your dentist if you are taking any medication or have recently done so. Wearing loose clothing may help you feel more comfortable during the procedure and you will need a lift home due to remaining levels of drowsiness after sedation.


TMJ Treatment

TMJ disorder is a problem associated with the temporomandibular joint. This is the joint located in front of the ears, connecting the jawbone to the skull. Also known as TMJ pain, TMJ dysfunction and Myofascial pain disorder, the condition results in symptoms including headaches, restricted jaw movement and clicking and clenching noises, which tend to get worse when you chew. TMJ disorder is fairly common and around 10 percent of people will develop this problem at some point in their lives.

What Causes Tmj Disorder?

In most cases, a variety of causes contribute to TMJ disorder, which may include overusing the jaw joint, grinding your teeth, inflammation and arthritis in the joint, and incurrence of injuries to the joint.

Treatment For TMJ Disorder

It is usually possible to treat TMJ disorder with simple treatment, including resting the joint and taking medication to relax the muscles and reduce inflammation. A visit to the dentist can help to diagnose symptoms and find an appropriate treatment. Specific exercises can also help ease symptoms.

TMJ Exercises

Exercises help to improve the function of the temporomandibular joint, strengthen the surrounding muscles and prevent the jaw from clenching and clicking. If you suffer from symptoms associated with TMJ disorder, set aside five minutes twice a day to do these simple exercises:

  • Sit straight in a chair.
  • Close your back teeth together and rest the tongue tip on the palate at the back of the front teeth.
  • Move the tongue towards the back onto the soft palate at the back of the mouth as far as it can, keeping the teeth together.
  • Move your tongue towards the back and then open your mouth gently, so that the tongue slowly pulls away from the soft palate. Keep your mouth in this location, slightly open, for five seconds and then close your mouth and relax.
  • Repeat the exercise for five minutes.

Only exercise for five minutes at a time and it is advisable to do the exercise in front of a mirror the first couple of times, in order to check the lower teeth are moving downwards rather than side to side. There should not be any clicking noises. If you experience clicking the exercise is likely not being done correctly. You should begin to notice the benefits after two weeks of exercising on a daily basis.



Extraction involves the removal of teeth and there are various reasons why you may need this procedure, including:

  • Decay.
  • Damage caused by sports injuries, trips or falls.
  • Trauma.
  • Make room before orthodontic treatment.
  • Remove impacted teeth.

The Procedure

The procedure may seem daunting but we will do all we can to make you feel as comfortable as possible. Your gums will be numbed using local anaesthetic to prevent any pain. Before the tooth can be extracted the socket is widened using a special instrument known as an elevator, after which the tooth is pulled gently from side to side to loosen it and pliers then used to extract the tooth.

Is The Procedure Painful?

You may feel mild discomfort during the procedure but you will be anaesthetised to prevent pain. After the tooth has been extracted the wound may feel sore for a few days, but you can take over-the-counter pain to ease any pain.

After The Procedure

Following the procedure, your dentist will apply pressure to the wound to stem bleeding and the wound may be stitched. It is important to keep the wound clean to prevent infection. Avoid brushing the wound and use warm saltwater to gently rinse the area. It is a good idea to avoid hot and cold foods and drinks for a few days and stick to a soft diet. If the wound bleeds, apply a tissue or cloth for 10 minutes, but if bleeding persists, arrange to see us. Try to get back to your oral hygiene routine as soon as possible, but it may be more comfortable to use a softer brush for the first few days.



Endodontics is the field of dentistry concerned with the roots of the teeth, with the most common treatment being root canal treatment.

What Is Root Canal Treatment?

Root canal treatment is a procedure designed to prevent further infection of a tooth that is effectively dying because the living pulp tissue has been damaged or decayed. The pulp tissue contains the nerves and blood vessels. Root canal treatment is often used to save a tooth that has been damaged or affected by severe decay and to prevent the formation of abscesses.

The Procedure

Many people are worried by root canal treatment but it is an effective treatment. The procedure involves the removal of infected or damaged pulp tissue from the root canals. Once this has been done the root canals are cleaned thoroughly and then filled, with the tooth then sealed to prevent repeat infection.

Root canal treatment has a high success rate but it can be a complex procedure. This is because there are many curved canals which can make access difficult. If the case is too complex we may refer you to an endodontic specialist. Root canal treatment is carried out under local anaesthetic to prevent pain.

Are There Any Risks Or Complications?

Root canal treatment is an effective, safe treatment but as with all procedures there is risk of complications, which include:

  • ITEM
  • Missed canals.
  • Curved or narrow canals (make it difficult to access the canals).
  • Fracture of restorations.
  • Perforations.

In the rare event of a complication, we will stop to explain what is happening and answer any questions you have.

After The Procedure

After the root canals have been emptied, cleaned and filled, a restoration (usually a filling) will be fitted to strengthen the tooth. In some cases, we will also recommend a crown to provide additional protection.


Dental Hygiene

We offer dental hygiene services to help you enjoy good oral health, enhance the aesthetics of your smile and prevent oral health diseases. Professional hygiene treatments achieve a much deeper clean than brushing at home and your teeth will feel smooth and look glossy and healthy.

Hygiene Treatments

Hygiene treatments help to keep the teeth functioning well, healthy and looking good. Poor oral hygiene contributes to stained, discoloured and brittle teeth and an increased risk of gum disease and decay.

One of the most effective hygiene treatments is a scale and polish. This treatment involves scaling the teeth to remove plaque and tartar and polishing them to produce a healthy, shiny finish. This will remove bacteria from all areas of the mouth and give you a fresh, clean feeling, which is not possible with brushing alone. Scaling and polishing can also help to remove surface stains, making the teeth look whiter and brighter.

Oral Hygiene At Home

In addition to hygiene treatments, our friendly team also provide information about at-home oral hygiene, healthy eating and how to keep dental health diseases at bay. Good oral hygiene is essential to reduce the risk of problems such as gum disease and tooth decay. It should include brushing teeth twice a day, in addition to the use of mouthwash and flossing. Avoid food and drink high in sugar or acid, as these foods cause bacteria and the production of plaque acids in the mouth, which attack enamel and leave the teeth susceptible to decay and erosion. Regular dental visits are another important part of the care regime.

Why Is Dental Hygiene So Important?

Dental hygiene is important for a number of reasons, not least because research consistently shows that poor oral health contributes to an increased risk of serious medical conditions, including heart disease and diabetes. It also causes teeth to become stained, increases the risk of damage and impact on the aesthetics of the smile. If you are not happy with the way your teeth look you may feel inhibited around others, and this may affect the way people perceive you. A healthy, attractive smile will help you to feel confident and enable you to show your true personality.



Invisalign is an innovative orthodontic treatment which uses a series of clear aligners to move teeth into alignment. The system was developed to provide an alternative to bulky, unsightly braces which required a long period of time for treatment. Invisalign aligners are made from clear plastic, meaning you can get the smile of your dreams without anyone noticing you are having treatment. Your teeth will be moved quickly, discreetly and comfortably.

How Does Invisalign Work?

Invisalign aligners are custom-built for the individual. A treatment plan is drawn-up based on your specific orthodontic condition, with each aligner shaped differently to encourage movement of the teeth. Each aligner is worn for 2 weeks and then replaced with the next in the series. They should be worn for a minimum of 22 hours per day to achieve optimum results.

Benefits Of Invisalign

Invisalign is an ideal treatment for people who want straighter teeth, but do not wish to wear unattractive braces for months on end. The clear, plastic aligners are virtually invisible, so nobody else will be able to see them. The aligners also offer greater flexibility for patients because they are removable, which means you can eat what you want, brush your teeth properly and look your best for special occasions.

The aligners are custom-made to increase comfort, efficacy and quick movement of the teeth. Invisalign aligners also help to promote good oral hygiene, as you can remove them to brush your teeth. Often, wearing traditional braces increases your risk of decay and gum disease because plaque and food deposits collect around the brackets and wires, but this is not the case with Invisalign.

Are There Any Drawbacks?

The only real drawback of Invisalign is that it is not suitable for everyone. Invisalign can be an effective solution for patients with crooked teeth, mild problems with the bite and gaps between the teeth. It is not suitable for complex bite problems and cases where a lot of movement is required. If you are not a suitable candidate for Invisalign, we will be happy to discuss other treatment options.


Clear Braces

In the past, patients who needed orthodontic treatment were faced with long periods of time of having to wear bulky metal braces. The field of orthodontics has changed remarkably in recent years, and a whole host of options are now available for those who want a straighter smile. Clear braces are one of the most influential innovations, as they provide a solution for the hundreds of patients who are worried about how wearing braces would affect their appearance braces.

Types Of Clear Braces

There are different types of clear braces, including Clearstep and Invisalign. Both Invisalign and Clearstep systems involve wearing a series of clear plastic aligners for a period of time. These aligners are removable and are completely invisible to other people.

How Do Clear Braces Work?

Clear brace use custom-made aligners to move teeth into position. Highly trained technicians manufacture the aligners based on a treatment plan that is drawn up based on the patient’s orthodontic prescription. The aligners are worn for a set period of time, usually around 2 weeks, before being replaced with the next aligner in the series. Once all the aligners have been worn treatment is complete.

Benefits Of Clear Braces

The major benefit of clear braces is that they are invisible to others, which means you can show off your smile without anyone even realising you are having treatment. The braces are comfortable and you can take them out to eat, drink and enjoy special occasions. You can also remove them to brush your teeth, so there is no worry about food or bacteria collecting around the braces.

Am I A Suitable Candidate?

Clear braces are versatile and can be used for many patients. However, if you have a complex prescription and require a lot of movement, another treatment may be more effective. We can discuss treatment options with you and answer any questions you have about other treatments.



Incognito is an innovative lingual brace system which is attached to the back of the teeth, making them invisible to other people when you smile. This is a discreet option for patients who do not wish to wear braces on the front of their teeth.

How Do Incognito Braces Work?

Incognito braces have been developed using high-tech technology. They are custom-made for the individual and encourage the teeth to move gently and quickly. The braces are manufactured according to individual prescription, with the forces generated by the wires and brackets resulting in gradual alignment of the teeth.

Benefits Of Incognito

The main benefit of Incognito is that the braces are discreet, since they are clear and fixed to the back of the teeth. The wires are very fine and the braces are designed to be as comfortable as possible, so there is little to no impact on speech. Incognito braces also work quicker than traditional braces and fewer check-ups are required in the time it takes you to achieve a straighter smile.

The Procedure

The thought of lingual braces can be daunting and you may assume that treatment would be painful. However, this is not the case since the braces are developed using modern know-how and fine, discreet wires and brackets. The procedure to have the braces fitted is slightly more complex than traditional braces, but it should not be painful. The brackets are fixed onto the lingual side of the teeth first, before the archwires are threaded through and fixed into place.

Treatment time depends on the individual but is typically between 15 and 28 months.


Traditional Braces

Traditional braces have been around for years and still prove to be an effective form of orthodontic treatment. Traditional braces are made from metal, including brackets and wires, and are fixed to the front of the teeth to encourage correct alignment over a period of time.

How Do Traditional Braces Work?

Traditional braces work by moving the teeth and then holding them in the correct position. Forces are generated by the wires and brackets, which causes the teeth to move into a different position. Traditional braces can achieve a huge amount of movement and are suitable for people with the most complex orthodontic prescriptions.

Advantages Of Traditional Braces

This type of brace may not be as aesthetically pleasing as other orthodontic treatments, but they are highly effective and versatile. Fixed braces can achieve a great deal of movement, meaning that treatment is suitable for people with complex orthodontic issues. Braces have come a long way in recent years. They are much more discreet and treatment time is also much shorter.

Who Can Benefit From Traditional Braces?

Traditional braces are suitable for most orthodontic prescriptions and can be used to treat the following problems:

  • Crooked teeth
  • Overbite
  • Underbite
  • Crossbite
  • Gaps between the teeth
  • Overcrowding

How Long Does Treatment Take?

Treatment time depends on the individual and how much movement is needed. We will discuss treatment time with you and answer any of your questions when you visit us for a consultation.


Dental Implants

Widely regarded as the most efficient method of tooth replacement, dental implants are tiny titanium screws that are placed into pre-drilled sockets in the jawbone. When the implant has finished integrating with the bone, a new tooth restoration, such as a dental crown, can be attached to the implant and the tooth will function in much the same way as a natural tooth.

What Does The Procedure Involve?

Initially, a small hole will be drilled into the jawbone, which requires making a small incision in the gum tissue. The implant will then be fixed into the socket and a new restoration can be attached once integration between the implant and bone (usually takes a period of 4 to 6 weeks) is complete and the gum has healed completely. Tooth restorations used in conjunction with implants include crowns, dentures and bridges.

What Are The Benefits Of Dental Implants?

Dental implants are highly regarded because they act much like a natural tooth. The chief component of titanium is entirely safe and does not interfere with the gum or tooth tissue. Dental implants help to reduce bone loss, provide exceptional functionality, and anchorage is also guaranteed for dentures, making issues with loose dentures a thing of the past. Aesthetics is vastly improved and the restoration will blend in with the rest of your smile.

What To Expect After The Procedure

After the procedure, it is important to look after your mouth and maintain cleanliness to prevent infection and oral health issues. We provide leaflets and will be on hand to answer any of your questions or queries. A certain degree of soreness is to be expected following the procedure, but painkillers should quickly ease any pain. It is advisable to avoid brushing the area around the wound in the days following treatment, and it is also important to leave the sutures alone to avoid dislodgement.

You should take it easy for a couple of days after the procedure. Avoid strenuous activity, eat soft foods and refrain from smoking, which can otherwise slow down the healing process. Ice packs can be applied if you suffer bruising, but make sure you cover it with a cloth or towel to prevent damage to the gum tissue.

Are Dental Implants Suitable For Everyone?

Though dental implants are a highly effective solution for missing teeth, they are not suitable for everyone. Patients that smoke, have weak bone tissue or existing oral health problems, may be advised to consider other treatment. We can offer information and advice to help you make the right decision.


Root Canal Therapy

This treatment provided at our sister practice, Specialist Dental and Implant Centre.

Endodontics is the field of dentistry concerned with the roots of the teeth, with the most common treatment being root canal treatment.

What Is Root Canal Treatment?

Root canal treatment is a procedure designed to prevent further infection of a tooth that is effectively dying because the living pulp tissue has been damaged or decayed. The pulp tissue contains the nerves and blood vessels. Root canal treatment is often used to save a tooth that has been damaged or affected by severe decay and to prevent the formation of abscesses.

The Procedure

Many people are worried by root canal treatment but it is an effective treatment. The procedure involves the removal of infected or damaged pulp tissue from the root canals. Once this has been done the root canals are cleaned thoroughly and then filled, with the tooth then sealed to prevent repeat infection.

Root canal treatment has a high success rate but it can be a complex procedure. This is because there are many curved canals which can make access difficult. If the case is too complex we may refer you to an endodontic specialist. Root canal treatment is carried out under local anaesthetic to prevent pain.

Are There Any Risks Or Complications?

Root canal treatment is an effective, safe treatment but as with all procedures there is risk of complications, which include:

  • Missed canals.
  • Curved or narrow canals (make it difficult to access the canals).
  • Fracture of restorations.
  • Perforations.

In the rare event of a complication, we will stop to explain what is happening and answer any questions you have.

After The Procedure

After the root canals have been emptied, cleaned and filled, a restoration (usually a filling) will be fitted to strengthen the tooth. In some cases, we will also recommend a crown to provide additional protection.


Skin Clinic

Dr Helen Cutts provide wrinkle relaxing injections and dermal fillers at Patchway Dental Practice .

“I chose dentistry as a career because I wanted to make a difference to my patients smiles. The best part of my job is giving people confidence in their appearance. A great smile makes a huge impression but feeling good in your own skin goes one step further.

This is why I trained in Botox and dermal fillers in March 2017 and completed my advanced qualification with the London School of Facial Aesthetics in May 2018.

My favourite part of facial aesthetics is restoring the appearance of youth. Combination treatment with wrinkle relaxing injections and dermal fillers gives a refreshed and glowing appearance. I love making small and subtle changes that over the course of a tailored treatment plan blend with natural beauty to give beautiful results.”


Other Locations

Specialist Dental and Implant Centre

85 Parrys Lane,

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Patchway Dental Practice

19-21 Coniston Road,
BS34 5JN

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Michael Boyden

General Dentist

GDC No. 264802

Michael graduated from the University or Bristol in 2016 and has been working as an NHS and private dentist since, mostly in the Bristol area. He enjoys all aspects of general dentistry and is keen to work with anxious patients. His main area of focus is dental crowns, root canal fillings, dentures and bridges.

Outside of work, Michael enjoys cooking and taking his dog for long countryside walks


Emma Oldfield


GDC No. 135871

Emma worked as a dental nurse in both Bristol and Chester for 10 years, before relocating back to Bristol to study dental hygiene, where she graduated in 2013.

Emma enjoys meeting patients and helping them to look after their smile, and particularly enjoys the preventative side of gum disease.
Emma really enjoys working with nervous patients and gets a real sense of achievement from helping them overcome their phobias.
Outside of dentistry Emma likes to learn new hobbies, such as playing piano and going on new, exciting adventures with her young family.


Dr Chris Conlon

General Dentist

GDC No. 70535

Having completed his Bachelor of Dental Surgery (BDS) from Bristol 1995, Chris has accumulated nearly 30 years of experience as a General Dental Practitioner and catered for a broad spectrum of patients’ needs. He is renowned for providing pain free and caring treatment. Patient testimonials and compliments reflect his knowledge and experience in providing excellent and consistent patient centred care.

Outside of the dental world Chris loves spending time with his wife and three children. Despite his busy family life, he still pursues his passion for cycling, cricket, walking and football.


Dr Aliya Alidina

General Dentist

GDC No. 265027

Aliya qualified with a Bachelor’s of Dental Surgery (BDS) from King’s College London in 2016. During this time, she undertook further studies in medical management at Imperial College London. After growing up and studying in London, Aliya moved to Bristol for vocational training and has fallen in love with the city. Aliya has a relaxed and calm manner that can make the most nervous of patients feel at ease. Aliya is passionate about providing patients with the perfect smile with an emphasis on minimally invasive dentistry – favoring enhancing your natural smile
through the use of Invisalign (invisible braces) and whitening techniques. She also is able to provide facial aesthetic treatments such as injections to reduce the appearance of wrinkles.
Outside of work Aliya enjoys eating out, yoga, Pilates and travelling – even providing dental outreach in Peru during one of her many travels.


Dr Helen Cutts

General Dentist

GDC No. 244776

Helen graduated from the University of Leeds Dental School in 2013. As well as working at Patchway 4 days a week Helen teaches and supervises in the paediatric department of Bristol Dental Hospital and as such has a friendly and approachable manner with children and often deals with phobic patients. Since qualifying,

Helen used to teach and supervise in the paediatric department of Bristol Dental Hospital and as such has a friendly and approachable manner with children and often deals with phobic patients.

Another of Helen’s areas of interest is facial aesthetics, which she qualified in in 2017. She offers anti-wrinkle injections and dermal fillers so patients can complement a beautiful smile with a youthful and refreshed appearance.

In her spare time Helen enjoys travelling, cooking and being ignored by her cat!


Dr Samir Gautama


After graduating from Bristol University in 1992, I have practiced as a general dentist, mainly in the NHS, in the South West.

My particular focus is supporting patients in the prevention of dental disease and the maintenance of dental health with minimal intervention wherever possible.


Beth Kislingbury

General Dentist

Beth started working at the practice in 2019, coming from a management and finance background. Beth has said that she enjoys working with an amazing team who collectively help our patients achieve the best smile they can be proud of. Beth takes pride in helping our existing and new patients with any queries or concerns they may have, be that treatment plans or finance options. Outside of work, Beth enjoys spending time with family and friends.


Ella Bilbe

Ella joined Patchway Dental Practice in 2021 as a trainee dental nurse. Having qualified in 2023, Ella has now taken on the role of Lean Nurse.

Outside of work, Ella enjoys spending time with friends and family, fussing over her cat and dog and looking after her plants.


Florence Lowther

Bio coming soon.


Privacy Policy

Privacy Notice

This is the privacy notice of Patchway Dental Practice. In this document, “we”, “our”, or “us” refer to Patchway Dental Practice.


  1. This is a notice to inform you of our policy about all information that we record about you through our website. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
  2. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
  3. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
  4. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
  5. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
  6. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

1. Information we process because we have a contractual obligation with you

If you join us as a patient or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

  1. verify your identity for security purposes
  2. sell products to you
  3. provide you with our services
  4. provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our Practice, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies, and via the disclaimer on our contact and referral forms.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us [at email address or webpage]. However, if you do so, you may not be able to use our website or our services further.

3. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

4. Specific uses of information you provide to us

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

Information you give to us. We may use this information to:

  • Send you general and marketing communications;
  • Send you e-mail notifications;
  • Notify you about changes to our service;
  • Ensure that content from our site is presented in the most effective manner for your and for your computer
  • Provide third parties with statistical information about our users – but this information will not be used to identify any individual user; and/or
  • Deal with enquiries and complaints made by or about you relating to the website.

Information we collect about you. We will use this information:

  • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and review purposes;
  • To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • As part of our efforts to keep our site safe and secure;
  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and/or
  • To make suggestions and recommendations to you and other users of our site about services that may interest you or them.

Information we receive from other sources.

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

5. Complaints regarding content on our website

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

6. Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

How you can complain

  • If you are not happy with our privacy policy or have any complaint then you should tell us by email. Our address is info@patchwaydental.co.uk
  • You can find further information about our complaint handling procedure at https://www.patchwaydental.co.uk
  • If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
  • If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/.

7. Contacting us via our website

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us securely in order to reply with the information you need.

We record your request and our reply as well as the personally identifiable information associated with your message, such as your name and email address and other contact details so as to be able to track our communications with you to provide a high quality service. This data will be held securely online for a period of 3 months, we may also record this information within our practice management software.

Use of information we collect through automated systems when you visit our website

8. Cookies

This website uses Google Analytics to help analyse how users use the site. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

9. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. This information is recorded by Google Analytics as well as via certain 3rd party plugins installed on our website.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

10. Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

11. Our use of Call Tracking

We may have call tracking installed on our website. This tracking will automatically record certain information about the visitor by using various types of technology including cookies, clear gifs or web beacons. This automatically collected information may include the phone number, IP address or other device address or ID, geographic location of the Visitor, web browser and/or device type, the web pages or sites visited just before or just after visiting the site, the pages or other content the visitor views or interacts with, and the dates and times of the visit. Calls may also be recorded.

Access to your own information

12. Access to your personal information

  • At any time you may review or update personally identifiable information that we hold about you by contacting us.
  • To obtain a copy of any information that is not provided on our website you may send us a request at [email address].
  • After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

13. Removal of your information

If you wish us to remove personally identifiable information from our systems, you may contact us at [email address].

This may limit the service we can provide to you.

14. Verification of your information

When we receive any request to access, edit or delete personally identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

15. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

16. Retention period for personal data

As mentioned in this privacy notice, we keep your personal information securely online for a period of 3 months. We will also keep the data on our practice management software for as long as required by us:

  • To provide you with the services you have requested;
  • To comply with other law
  • To support a claim or defence in court.

17. Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

18. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us. 

Version 1.0


Complaints Procedure

Code of practice for patient complaints

In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service.  When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.  This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled.  We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

  • The person responsible for dealing with any complaint about the service which we provide is the Practice Manager.
  • If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the practice manager immediately. If the practice manager is not available at the time, then the patient will be informed when they will be able to talk to the practice manager and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on to the practice Manager. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  • If the patient complains in writing or by email, it will be passed on immediately to the Practice Manager.
  • If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
  • We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
  • We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint.  If the patient does not wish to meet us, then we will attempt to talk to them on the telephone.  If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  • We will confirm the decision about the complaint in writing immediately after completing our investigation.
  • Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
  • If patients are not satisfied with the result of our procedure then a complaint may be made to:
    • The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033  www.ombudsman.org.uk
    • The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540  www.dentalcomplaints.org.uk
    • The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct


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Opening & Contact

Patchway Dental

19-21 Coniston Rd
BS34 5JN

Find on map

T: 0117 969 2638

E: info@patchwaydental.co.uk

Opening Hours

8:30am – 5:30pm

8:30am – 5:45pm

8:30am – 5:00pm

8:30am – 6:00pm

8:15am – 3:30pm